Frequently Asked Questions
Shipping & Delivery Questions
We offer Ground, 2-3 Day and Overnight delivery to the lower 48 continental United States. For delivery to Hawaii and Alaska, you must select 2-Day Express or Next Day as your shipping method when checking out. At this time, our shopping cart does not accept international orders. To place an overseas order, please email us at email@example.com including the item number(s) and the respective quantities for each item. Be sure to include a “Ship To” address so we can respond with a shipping rate. Further instructions are provided when you agree to purchase the order.
Once your order is shipped, you will receive an emailed tracking number using the email address provided when the order was placed.
Shipping costs are calculated by the weight of your order and zip code shipping to.
UPS or Federal Express
Contact us in the mail order department via telephone at 1-800-692-7895 or firstname.lastname@example.org to cancel the order.
Once the order is placed, contact us in the mail order department via telephone at 1-800-692-7895 or email@example.com to edit the order.
Click on the items you wish to purchase, then proceed to the one page checkout and enter in your information.
We will contact you via email asking if you would like to back-order that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to back-order, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.
Contact us in the mail order department via telephone at 1-800-692-7895 or firstname.lastname@example.org to file a damage claim.